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Refund and Returns Policy
Overview
At Vintagenia, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of delivery for a refund, subject to the following conditions:
- The item(s) must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Returns must be initiated within 30 days of delivery.
- The customer is responsible for the cost of return shipping.
- Refunds will be issued to the original method of payment upon receipt and inspection of the returned item(s).
Please note that due to the unique nature of vintage items, slight imperfections or signs of wear may be present, adding to their charm and character. We carefully inspect each item before shipment to ensure quality, but if you believe your item is defective or not as described, please contact us immediately.
To initiate a return, please contact our customer service team at [contact email] with your order number and reason for return. We will provide further instructions on how to proceed with your return.
Need help?
Contact us at hey@vintagenia.com for questions related to refunds and returns.